ONE LIVE CHAT SERVICES ARE NOW AVAILABLE

Ocean Network Express Live Chat services are now available for the following countries:

We offer several options via our Live Chat services for some of the queries regarding Exports and Imports.

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat support hours vary across individual countries. Please see below:

Country/Region	Live Chat Support Hours
United States	Monday - Friday: 8:00 AM - 8:00 PM (EST)
Canada	Monday - Friday: 8:00 AM - 8:00 PM (EST)
Brazil	Monday – Friday: 9:00 AM – 12:00 PM (BRT) 1:30 PM – 5:30 PM (BRT)
Hong Kong, China	Monday – Friday: 9:00 AM – 12:30 PM (HKT) 1:45 PM – 5:45 PM (HKT)
The Netherlands	Monday – Friday: 08:30 AM - 5:00 PM (CET)
Singapore	Monday - Friday: 8:30 AM - 5:30 PM (SGT) Saturday: 08:30 AM - 12:30 AM (SGT)
Thailand	Monday - Friday: 9:00 AM - 5:30 PM (ICT) *Not available during lunch hour 12:00 - 13:00 (ICT)
Korea (Seoul and Busan only)	Monday - Friday: 9:00 AM - 6:00 PM (KST)
Malaysia	Monday - Friday: 9:00 AM - 5:00 PM (MYT) *Not available during lunch hour 12:30 - 13:30 (MYT, Monday - Thursday); 12.30 - 14:30 (MYT, Friday)
India (Mumbai, Delhi, Chennai and Kolkata only)	Monday - Friday: 10:00 AM - 6:00 PM (IST) *Not available during lunch hour 13:00 - 14:00 (IST)
Vietnam	Monday - Friday: 8:00 AM - 5:30 PM (VNT)
China (Shanghai only)	Monday - Friday: 9:00 AM - 5:00 PM (CST)
Taiwan	Monday - Friday: 9:00 AM - 5:30 PM (TPE)
Germany	Monday - Friday: 8:30 AM - 5:00 PM (DEU)
Poland	Monday - Friday: 8:00 AM - 4:00 PM (POL)
Czech Republic	Monday - Friday: 8:30 AM - 5:00 PM (CZE)
Spain (Barcelona only)	Monday - Friday: 9:00 AM - 5:30 PM (ESP) *Not available during lunch hour 14:00 - 15:00 (ESP)
Turkey	Monday - Friday: 8:00 AM - 5:00 PM (TRT)
Belgium	Monday - Friday: 8:30 AM - 5:00 PM (BEL)

Please select any of the above countries/regions and start chatting with us today!

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